Drupal platforms often power critical business processes, content operations, and customer-facing services. When something breaks — or performance degrades — fast and experienced response is essential.
PathToProject provides professional Drupal support and incident response services designed for enterprise and growth-stage organizations. We help teams stabilize existing Drupal platforms, resolve incidents quickly, and maintain long-term reliability without disrupting internal workflows.
Drupal platforms grow complex over time. Custom modules, integrations, multisite architectures, and evolving content requirements introduce technical debt and operational risk.
When incidents occur, internal teams often struggle with unclear ownership, limited Drupal expertise, or slow response times. Small issues quickly escalate into outages, broken features, or stalled content operations.
Without a structured support model, organizations face unpredictable downtime, rising maintenance costs, and increased pressure on internal teams.
We quickly assess impact, identify root causes, and stabilize affected systems.
Support handled by senior Drupal specialists — not generic helpdesk staff.
We fix issues with full awareness of your architecture, integrations, and workflows.
Transparent updates during incidents and clear post-incident summaries.
Reducing future incidents through proactive fixes and improvements.
Support delivered via retainer, SLA-based support, or hybrid models.
Drupal Support & Incident Response is structured to maintain platform stability under real-world operational pressure. The service combines rapid incident triage, controlled hotfix deployment, performance diagnostics, and disciplined security update management within governed workflows. Multisite coordination and dependency oversight ensure consistency across environments without introducing cross-system risk. Beyond reactive fixes, the focus is on root-cause analysis, controlled remediation, and long-term platform resilience. This approach supports reliable operations while preserving architectural integrity and compliance standards.
Immediate reaction to production outages, broken features, or critical functionality failures. We quickly assess impact, stabilize affected systems, and restore availability while minimizing business disruption. Structured triage ensures the fastest possible path to resolution.
Targeted issue resolution without introducing regressions or instability. We isolate root causes, apply precise fixes, and validate changes through controlled testing to maintain platform integrity and user experience.
Diagnosis and remediation of slow-loading pages, timeouts, caching issues, and infrastructure bottlenecks. We analyze application layers, database queries, and hosting configurations to restore optimal performance levels.
Ongoing management of Drupal core updates, contributed module patches, and third-party dependency upgrades. We apply security releases safely, verify compatibility, and reduce exposure to vulnerabilities and compliance risks.
Coordinated fixes and updates across complex multisite architectures. We ensure consistency between installations while protecting site-specific configurations and minimizing cross-site disruption.
Hands-on assistance for editors and administrators facing workflow, permission, configuration, or content-related blockers. We help restore productivity quickly while improving long-term platform usability.
Our Drupal Support & Incident Response delivery model is structured to provide stability, clarity, and operational confidence. We begin with a technical baseline assessment, define a transparent scope of coverage, and establish structured communication channels for rapid issue handling. Every incident is approached methodically — diagnosed, stabilized, documented, and followed by actionable recommendations to prevent recurrence. The result is not just reactive support, but a controlled and continuously improving operational environment for your Drupal platform.
[01]We perform a structured review of your Drupal architecture, infrastructure setup, module landscape, and known operational risks. This includes identifying performance bottlenecks, outdated components, security exposure, and recurring issue patterns. The outcome is a clear technical baseline that guides future support and incident response decisions.
[02]We clearly define what is covered under support — including response levels, maintenance activities, incident handling procedures, and escalation paths. This ensures shared expectations, eliminates ambiguity, and creates a predictable support model aligned with your business priorities.
[03]We establish transparent communication channels for incidents, updates, and follow-ups. Whether via ticketing system, Slack, email, or direct engineer access, all issues are tracked, prioritized, and documented. You always know the status, next steps, and resolution timeline.
[04]All investigations, fixes, and recommendations are documented to reduce repeat incidents and institutionalize knowledge. We create actionable technical notes, improvement recommendations, and process documentation so your internal team benefits long-term.
Reliable incident response directly protects revenue, reputation, and operational continuity. Faster stabilization reduces downtime costs and limits the impact of outages on customers and internal teams. Structured support processes lower the risk of recurring failures and uncontrolled fixes that create long-term instability. By offloading high-pressure troubleshooting to experienced Drupal engineers, internal teams can remain focused on strategic initiatives rather than crisis management. Over time, this results in improved platform predictability, stronger governance, and measurable reductions in operational risk.
Structured triage and rapid remediation shorten recovery time, minimizing revenue loss, reputational damage, and operational disruption during critical incidents.
Clear response processes and experienced engineering oversight provide leadership teams with assurance that incidents are handled in a controlled, accountable manner.
Dedicated support reduces the burden on internal development teams, allowing them to focus on roadmap delivery rather than emergency fixes.
Root-cause analysis and controlled remediation decrease recurring issues, improving system reliability and long-term technical health.
UNCCD operated four separate websites (two WordPress, two Drupal), leading to inconsistencies in design, content management, and user experience. A unified, scalable solution was needed to improve efficiency and usability.
The modernization effort resulted in a cohesive, user-friendly, and scalable website, improving content management efficiency and long-term digital sustainability.
“It was my pleasure working with Oleksiy (PathToProject) on a new Drupal website. He is a true full-stack developer—the ideal mix of DevOps expertise, deep front-end knowledge, and the structured thinking of a senior back-end developer. He is well-organized and never lets anything slip. Oleksiy understands what needs to be done before being asked and can manage a project independently with minimal involvement from clients, product managers, or business analysts. One of the best consultants I’ve worked with so far. ”
The existing platform relied on three unaligned WordPress installations and embedded PHP code, creating inefficiencies and risks in content management and usability.
The new Drupal DXP streamlined content operations and improved accessibility, offering scientists and businesses a more efficient gateway to marine data services.
“Oleksiy (PathToProject) is demanding and responsive. Comfortable with an Agile approach and strong technical skills, I appreciate the way he challenges stories and features to clarify specifications before and during sprints. ”
LSHTM required improvements to its existing Drupal platform to better manage and distribute complex research data, including support for third-party integrations and optimized performance.
The solution improved data accessibility, streamlined research workflows, and enhanced system performance, enabling LSHTM to manage complex datasets more efficiently.
“Oleksiy (PathToProject) has been a valuable developer resource over the past six months for us at LSHTM. This included coming on board to revive and complete a stalled Drupal upgrade project, as well as carrying out work to improve our site accessibility and functionality. I have found Oleksiy to be very knowledgeable and skilful and would happily work with him again in the future. ”
With Drupal 7 reaching end-of-life, Veolia needed to migrate its multisite platform to Drupal 10/11 while preserving region-specific content and multilingual capabilities across more than 200 sites.
The platform was modernized into a stable, scalable multisite foundation with improved performance, maintainability, and long-term upgrade readiness.
“As Dev Team Lead on my project for 10 months, Oleksiy (PathToProject) demonstrated excellent technical skills and the ability to handle complex Drupal projects. His full-stack expertise is highly valuable. ”
Oleksiy (PathToProject) has been a valuable developer resource over the past six months for us at LSHTM. This included coming on board to revive and complete a stalled Drupal upgrade project, as well as carrying out work to improve our site accessibility and functionality.
I have found Oleksiy to be very knowledgeable and skilful and would happily work with him again in the future.
It was my pleasure working with Oleksiy (PathToProject) on a new Drupal website. He is a true full-stack developer—the ideal mix of DevOps expertise, deep front-end knowledge, and the structured thinking of a senior back-end developer.
He is well-organized and never lets anything slip. Oleksiy understands what needs to be done before being asked and can manage a project independently with minimal involvement from clients, product managers, or business analysts.
One of the best consultants I’ve worked with so far.
Oleksiy (PathToProject) worked with me on a specific project over a period of three months. He took full ownership of the project and successfully led it to completion with minimal initial information.
His technical skills are unquestionably top-tier, and working with him was a pleasure. I would gladly collaborate with Oleksiy again at any opportunity.
Whether you need ongoing support or guaranteed response times, we help you keep your Drupal platform stable and reliable.
