[01]Immediate Intake
You contact us through an emergency channel and describe the issue, impact, and urgency level. We immediately classify the incident, define severity, and initiate structured response procedures without delay.
Drupal Incident Response
Emergency Drupal Support When Production Is at Risk
Fast, Senior-Level Intervention for Critical Issues
Stabilize First. Fix Safely. Prevent Recurrence.
When your Drupal site is down, compromised, or behaving unpredictably in production, every minute matters. Our Drupal Incident Response service provides immediate, senior-level technical intervention to stabilize your platform, protect data, and restore normal operations as quickly and safely as possible.
This service is designed for high-pressure situations where rapid diagnosis, calm execution, and deep Drupal expertise are essential.
Response Focus
Production outages
Security incidents
Critical bugs & data issues
Availability
- On-demand engagement
- No long-term contract required
- Priority handling
Who Responds
- Senior Drupal engineers
- DevOps & infrastructure expertise
- Incident-tested workflows
Best Fit For
- Business-critical Drupal platforms
- Enterprise & high-traffic sites
- Teams needing immediate expertise
When Drupal Fails in Production
Drupal incidents rarely happen in isolation. A sudden outage, broken deployment, security breach, or data inconsistency often impacts revenue, reputation, and internal operations immediately.
In these moments, internal teams are frequently under pressure, context is limited, and fast decisions carry long-term consequences. Trial-and-error fixes or rushed changes can easily worsen the situation.
Incident Response is about regaining control — restoring stability first, then carefully addressing root causes without introducing new risks.
Our Incident Response Approach
Rapid Assessment
Immediate triage to understand impact, scope, and risk.
Stabilization First
Stop the bleeding before attempting deeper fixes.
Safe Remediation
Targeted fixes with minimal blast radius.
Security Verification
Check for compromise, vulnerabilities, and data exposure.
Clear Communication
Transparent updates during every phase of the response.
Post-Incident Guidance
Concrete recommendations to prevent recurrence.
What This Service Covers
Drupal Incident Response is designed to stabilize business-critical platforms under high-pressure conditions. The service combines structured triage, controlled remediation, security containment, deployment recovery, and performance diagnostics within disciplined engineering workflows. Each incident is handled with a focus on restoring operational continuity while protecting architectural integrity and data consistency. Beyond immediate stabilization, root cause identification and preventive safeguards are applied to strengthen long-term resilience. This approach ensures that emergency interventions do not compromise governance, scalability, or future platform evolution.
1
Production Outages
White screens, fatal errors, broken releases, or infrastructure failures can immediately disrupt business operations. We rapidly diagnose the root cause, restore availability, stabilize the environment, and implement safeguards to prevent recurrence while minimizing downtime impact.
2
Security Incidents
Hacked sites, malware injections, suspicious behavior, and unauthorized access require structured containment and remediation. We isolate the threat, secure compromised components, patch vulnerabilities, and harden the platform to restore trust and operational safety.
3
Deployment Failures
Broken CI/CD pipelines, failed configuration imports, and unstable releases can block delivery or disrupt production. We analyze deployment logs, correct pipeline misconfigurations, perform safe rollbacks when necessary, and re-establish a stable release workflow.
4
Performance Collapse
Sudden slowdowns, traffic spikes, caching failures, or infrastructure bottlenecks can severely impact user experience. We investigate performance metrics, optimize caching layers, adjust scaling strategies, and restore system responsiveness under real-world load conditions.
5
Data Integrity Issues
Corrupted content, failed migrations, sync errors, or inconsistent data structures require careful validation and recovery. We audit affected datasets, restore backups where needed, repair structural inconsistencies, and implement safeguards to protect data integrity moving forward.
6
Third-Party Breakages
APIs, integrations, or external services can introduce instability when dependencies fail or change unexpectedly. We isolate integration issues, apply fallback strategies, restore stable connections, and reinforce monitoring to reduce dependency-related risks.
Core Capabilities
- Drupal 5 / 6 / 7 / 8 / 9 / 10 / 11
- Multisite & multisite factories
- Custom modules & distributions
- Cloud & on-prem hosting
- CI/CD & deployment pipelines
Who Uses This Service
- CTOs & Engineering Leads
- Product Owners
- Digital & Platform Teams
- Agencies needing backup expertise
Technology Scope
- Drupal core & contrib
- PHP, Symfony
- MySQL / PostgreSQL
- Redis, Varnish, Solr
- AWS, Acquia, Pantheon, custom infra
How Engagement Works
Our Drupal Incident Response process is designed for speed, clarity, and controlled recovery. From the first alert to full stabilization, we operate with structured escalation, senior engineering oversight, and transparent communication. The goal is not only to restore service quickly, but to protect business continuity, preserve data integrity, and prevent recurrence. Every incident concludes with documented insights and actionable next steps.
[01]
[02]Access & Context
We securely obtain required system access and gather critical context, including recent deployments, infrastructure changes, and monitoring logs. This ensures we begin investigation with complete technical visibility.
[03]Live Investigation
Senior Drupal engineers perform hands-on diagnosis directly in production or staging environments. We analyze logs, performance metrics, error traces, and integration signals to rapidly identify the root cause.
[04]Stabilization Actions
Controlled fixes are applied to restore service safely. This may include hotfix patches, configuration corrections, cache invalidation, rollback procedures, or infrastructure adjustments.
[05]Verification
After remediation, we confirm platform stability through functional testing, monitoring validation, and performance checks to ensure services operate normally and securely.
[06]Summary & Next Steps
We provide a clear incident summary outlining root cause, actions taken, business impact, and prevention recommendations. This ensures transparency and reduces the likelihood of recurrence.
Business Impact
Rapid and controlled incident response directly protects revenue, customer trust, and operational continuity. Faster recovery times reduce the financial impact of outages while preventing secondary failures caused by rushed or unstructured fixes. Structured containment of security and deployment incidents lowers regulatory and reputational risk. Clear diagnostics and documented remediation provide leadership with transparency during critical moments. Over time, disciplined post-incident analysis improves platform stability and reduces the likelihood of recurring disruptions.
Reduced Downtime
Structured triage and experienced engineering intervention shorten recovery time, limiting revenue loss and customer disruption during critical incidents.
Lower Risk
Controlled remediation prevents cascading failures and avoids introducing new instability while resolving high-impact production issues.
Confidence Under Pressure
Senior Drupal engineers handle complex outages and security events, ensuring calm, methodical decision-making during high-stress situations.
Actionable Follow-Up
Each incident concludes with documented findings and clear preventive recommendations, turning crisis moments into long-term stability gains.
Improved Long-Term Stability
Root cause analysis and corrective safeguards reduce recurrence, strengthening architectural resilience and operational predictability.
Relevant Experience
Industry: International Organization / Environmental Policy
Business Need:
UNCCD operated four separate websites (two WordPress, two Drupal), leading to inconsistencies in design, content management, and user experience. A unified, scalable solution was needed to improve efficiency and usability.
Challenges & Solution:
- Migrating all sites into a single, structured Drupal-based platform.
- Implementing Storybook for a design system and consistency, reducing content development costs by 30–40%.
- Managing input from 27 stakeholders while maintaining backend stability.
- Integrating behavioral tracking, A/B testing, and optimizing performance for strong Google Lighthouse scores.
- Converting Adobe InDesign assets into a fully functional web experience.
Outcome:
The modernization effort resulted in a cohesive, user-friendly, and scalable website, improving content management efficiency and long-term digital sustainability.
“It was my pleasure working with Oleksiy (PathToProject) on a new Drupal website. He is a true full-stack developer—the ideal mix of DevOps expertise, deep front-end knowledge, and the structured thinking of a senior back-end developer. He is well-organized and never lets anything slip. Oleksiy understands what needs to be done before being asked and can manage a project independently with minimal involvement from clients, product managers, or business analysts. One of the best consultants I’ve worked with so far. ”
Andrei MelisTechnical Lead at Eau de Web
[02]
London School of Hygiene & Tropical Medicine (LSHTM)Drupal-Based Research Data Management Platform
Industry: Healthcare & Research
Business Need:
LSHTM required improvements to its existing Drupal platform to better manage and distribute complex research data, including support for third-party integrations and optimized performance.
Challenges & Solution:
- Implemented CSV-based data import and export functionality.
- Enabled dataset downloads for external consumers.
- Improved performance of data-heavy pages and research content delivery.
- Stabilized integrations and sync flows across multiple data sources.
Outcome:
The solution improved data accessibility, streamlined research workflows, and enhanced system performance, enabling LSHTM to manage complex datasets more efficiently.
“Oleksiy (PathToProject) has been a valuable developer resource over the past six months for us at LSHTM. This included coming on board to revive and complete a stalled Drupal upgrade project, as well as carrying out work to improve our site accessibility and functionality. I have found Oleksiy to be very knowledgeable and skilful and would happily work with him again in the future. ”
Ali KazemiWeb & Digital Manager at London School of Hygiene & Tropical Medicine
Industry: Environmental Services / Sustainability
Business Need:
With Drupal 7 reaching end-of-life, Veolia needed to migrate its multisite platform to Drupal 10/11 while preserving region-specific content and multilingual capabilities across more than 200 sites.
Challenges & Solution:
- Supported Acquia Site Factory multisite architecture at enterprise scale (200+ sites).
- Ported the installation profile from Drupal 7 to Drupal 10 while ensuring platform stability.
- Delivered advanced configuration management strategy for safe incremental rollout across released sites.
- Improved page loading speed by refactoring data fetching and caching strategies.
Outcome:
The platform was modernized into a stable, scalable multisite foundation with improved performance, maintainability, and long-term upgrade readiness.
“As Dev Team Lead on my project for 10 months, Oleksiy (PathToProject) demonstrated excellent technical skills and the ability to handle complex Drupal projects. His full-stack expertise is highly valuable. ”
Laurent PoinsignonDomain Delivery Manager Web at TotalEnergies
Trusted in Critical Situations
Oleksiy (PathToProject) has been a valuable developer resource over the past six months for us at LSHTM. This included coming on board to revive and complete a stalled Drupal upgrade project, as well as carrying out work to improve our site accessibility and functionality.
I have found Oleksiy to be very knowledgeable and skilful and would happily work with him again in the future.
Ali Kazemi
Web & Digital Manager at London School of Hygiene & Tropical Medicine
It was my pleasure working with Oleksiy (PathToProject) on a new Drupal website. He is a true full-stack developer—the ideal mix of DevOps expertise, deep front-end knowledge, and the structured thinking of a senior back-end developer.
He is well-organized and never lets anything slip. Oleksiy understands what needs to be done before being asked and can manage a project independently with minimal involvement from clients, product managers, or business analysts.
One of the best consultants I’ve worked with so far.
Andrei Melis
Technical Lead at Eau de Web
Need Immediate Drupal Help?
If your Drupal platform is unstable, compromised, or down, contact us immediately. We’ll help you stabilize the situation and regain control — fast.
